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Refund & Cancellation Policy

Fair and clear rules for refunds and cancellations of Alza Bot Premium subscriptions.

Last updated: November 2, 2026

Overview

Alza Bot Premium is a digital service billed in Egyptian Pounds (EGP) through Paymob. Payments are one-time per billing period — monthly (1 month) or yearly (12 months). There is no automatic renewal, so you are never charged without starting a new purchase yourself.

When refunds are available
  • Duplicate or erroneous charges — you were billed twice or for the wrong plan.
  • Payment succeeded but the Premium plan was never activated on your server and our support could not fix it within 48 hours.
  • Accidental purchase — the plan was never activated or used, and you request a refund within 7 days of the payment date.
When refunds are not available
  • The subscription was activated and used on your server (even partially).
  • More than 7 days have passed since an accidental purchase.
  • Partially used billing periods — we do not refund the unused part of an active period.
  • Free gifts, trial gifts or promotional benefits — these have no monetary value.
How cancellation works

Because there is no automatic renewal, you do not need to cancel anything to stop future charges — you will never be charged again unless you start a new purchase. Your current plan simply stays active until its expiry date and then returns to the Free plan automatically. If you also want your server data removed from the bot, you can kick the bot from your server or request deletion through support (see our Privacy Policy).

How to request a refund

Send an email to mohamed.jciid2021@gmail.com or open a ticket in our Discord support server (https://discord.gg/alza) and include:

  • Your Discord server ID
  • The Paymob order / payment ID
  • Payment date and amount
  • The reason for the refund request
Processing time

We review every refund request within 3 business days. If approved, the refund is sent back to the original payment method through Paymob and usually reaches you within 5 to 14 business days, depending on your bank or card issuer.

Please contact us first

If you believe a charge is wrong, please contact us before opening a chargeback with your bank — we can resolve billing mistakes faster and issue a refund directly.